Getting Started
Unbox MyFrame, power it on, keep it near Wi-Fi, install the mobile app, then pair and send your first photo.
Need Support?
Use the Contact Us form for order, logistics, or product questions. We reply at contact@myframe.ink.
Fast Help Paths
If you are setting up a frame, start with power, Wi-Fi, pairing, and a first test photo. If you are asking about an order, include your order number and the payment method you used. If you are asking about delivery, include the destination country or region and the email used at checkout.
Payment Help
MyFrame checkout can support Stripe card payments and PayPal when those gateways are enabled. The exact options visible to you depend on currency, region, and provider availability. Always complete payment from the official checkout page and wait for the success or confirmation screen before closing your browser tab.
- Stripe / card checkout: supports eligible credit and debit cards through Stripe. Card details are processed by Stripe, not stored by MyFrame.
- PayPal: lets eligible customers pay from a PayPal account or PayPal-supported flow where available.
- Pending payment: means the order exists but payment has not yet been confirmed by the provider.
- Failed or cancelled payment: try again from checkout, use another supported method, or contact support with the order number.
Setup Help
Keep the frame close to the router during first setup. Confirm the Wi-Fi password, avoid captive networks that require a hotel or office login page, and restart the app if pairing does not continue. If a family member is setting up the frame for a parent, complete pairing before gifting when possible.
Photo Sharing Help
Invite only trusted family members. Send a small test photo first, then create albums or regular sharing habits. If photos do not appear, check app connection, device status, Wi-Fi signal, and whether the frame has recently synced.
Order and Delivery Help
For delivery questions, send support your order number, destination, checkout email, and any courier tracking number you received. Delivery estimates can change because of stock timing, customs, local holidays, weather, courier backlog, or address issues.
Buying MyFrame
What is MyFrame?
MyFrame is a connected family photo frame supported by mobile app and web tools. It helps families send photos to a home display without making parents manage another app.
How much does it cost?
Pricing depends on model and region. See the Pricing section on the homepage or the store checkout for current offers.
Are there monthly fees?
There is no required subscription for normal family photo frame use. Optional services, if added later, will be clearly disclosed before purchase.
Which payment methods do you support?
Checkout may support Stripe card payments, PayPal, and any additional active payment methods shown at checkout. Availability depends on region, gateway configuration, currency, and provider status.
Can I pay by credit or debit card?
Yes, when Stripe card checkout is active for your region. Stripe processes card details securely; MyFrame does not store full card numbers.
Can I pay with PayPal?
Yes, when PayPal is active at checkout. You may be redirected to PayPal or shown a PayPal checkout window depending on your browser and region.
Why is my payment still pending?
Some orders remain pending until the payment provider confirms completion. If you closed checkout early, cancelled the provider window, or the provider is reviewing the transaction, the order may not immediately show as paid.
Do you support cash on delivery?
Cash on delivery is only available if it appears as an active option at checkout for your destination. If it is not shown, please use one of the displayed online payment methods.
Setup and Use
Do elders need technical knowledge?
No. The experience is designed so family members can send photos remotely while the frame stays simple at home.
Can couples use MyFrame?
Yes. Invite your partner and share albums that matter to both of you.
Can it be given as a gift?
Yes. Many customers purchase MyFrame as a gift for parents and grandparents.
How do I pair the frame?
Power on the frame, keep it near Wi-Fi, open the MyFrame mobile app, and follow the pairing instructions. If a QR code or invite link is shown, scan or open it from the family member’s phone.
Can more than one person send photos?
Yes. Family members can be invited so trusted people can send photos to the same frame or album. The exact number and permission options may vary by model and app version.
What should I do if the frame does not connect?
Check Wi-Fi range, confirm the password, restart the frame, reopen the app, and try pairing again. If the problem continues, contact support with model, order number, phone type, and a short description of what you see on screen.
Privacy and Care
Are photos private?
Yes. MyFrame is built around private family sharing. See our Privacy Policy for details.
Is the screen comfortable?
The paper-like e-paper display is designed for calm viewing without harsh backlight.
Does it need frequent charging?
E-ink uses power mainly when the image changes, supporting long battery life depending on model and usage.
Can I remove a family member?
Where supported by the app, the account or frame owner can manage invited family members. Remove access for anyone who should no longer send or view photos.
How should I clean the frame?
Use a soft dry cloth. Avoid water, harsh cleaning chemicals, abrasive cloths, and direct spraying onto the display or ports.
Shipping and Orders
How long does delivery take?
Delivery timing depends on destination, stock, customs, courier performance, and holidays. Checkout and order emails may show the current delivery estimate.
Can I change my shipping address?
Contact support as soon as possible with your order number. Address changes may not be possible after fulfillment has started.
How do I get order help?
Use the Contact Us page and include your order number, email used at checkout, payment method, and the issue you need help with.