Buying MyFrame
What is MyFrame?
MyFrame is a connected family photo frame supported by mobile app and web tools. It helps families send photos to a home display without making parents manage another app.
How much does it cost?
Pricing depends on model and region. See the Pricing section on the homepage or the store checkout for current offers.
Are there monthly fees?
There is no required subscription for normal family photo frame use. Optional services, if added later, will be clearly disclosed before purchase.
Which payment methods do you support?
Checkout may support Stripe card payments, PayPal, and any additional active payment methods shown at checkout. Availability depends on region, gateway configuration, currency, and provider status.
Can I pay by credit or debit card?
Yes, when Stripe card checkout is active for your region. Stripe processes card details securely; MyFrame does not store full card numbers.
Can I pay with PayPal?
Yes, when PayPal is active at checkout. You may be redirected to PayPal or shown a PayPal checkout window depending on your browser and region.
Why is my payment still pending?
Some orders remain pending until the payment provider confirms completion. If you closed checkout early, cancelled the provider window, or the provider is reviewing the transaction, the order may not immediately show as paid.
Do you support cash on delivery?
Cash on delivery is only available if it appears as an active option at checkout for your destination. If it is not shown, please use one of the displayed online payment methods.
Setup and Use
Do elders need technical knowledge?
No. The experience is designed so family members can send photos remotely while the frame stays simple at home.
Can couples use MyFrame?
Yes. Invite your partner and share albums that matter to both of you.
Can it be given as a gift?
Yes. Many customers purchase MyFrame as a gift for parents and grandparents.
How do I pair the frame?
Power on the frame, keep it near Wi-Fi, open the MyFrame mobile app, and follow the pairing instructions. If a QR code or invite link is shown, scan or open it from the family member’s phone.
Can more than one person send photos?
Yes. Family members can be invited so trusted people can send photos to the same frame or album. The exact number and permission options may vary by model and app version.
What should I do if the frame does not connect?
Check Wi-Fi range, confirm the password, restart the frame, reopen the app, and try pairing again. If the problem continues, contact support with model, order number, phone type, and a short description of what you see on screen.
Privacy and Care
Are photos private?
Yes. MyFrame is built around private family sharing. See our Privacy Policy for details.
Is the screen comfortable?
The paper-like e-paper display is designed for calm viewing without harsh backlight.
Does it need frequent charging?
E-ink uses power mainly when the image changes, supporting long battery life depending on model and usage.
Can I remove a family member?
Where supported by the app, the account or frame owner can manage invited family members. Remove access for anyone who should no longer send or view photos.
How should I clean the frame?
Use a soft dry cloth. Avoid water, harsh cleaning chemicals, abrasive cloths, and direct spraying onto the display or ports.
Shipping and Orders
How long does delivery take?
Delivery timing depends on destination, stock, customs, courier performance, and holidays. Checkout and order emails may show the current delivery estimate.
Can I change my shipping address?
Contact support as soon as possible with your order number. Address changes may not be possible after fulfillment has started.
How do I get order help?
Use the Contact Us page and include your order number, email used at checkout, payment method, and the issue you need help with.